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Salesforce Certified Slack Administrator Sample Questions:

1. Lindy leads an internal communications team.
Her team wants to use public channels to gain more transparency in their internal communication. Employees currently tend to default to private channels/direct messages out of habit. Lindy needs to show employees the benefits of public channels.
Which initiative should Lindy proceed with to drive behavioral change?

A) Temporarily disallow the creation of private channels through the admin settings, and share an announcement in Slack stating why and describing the benefits of Slack's search capabilities.
B) Work closely with the executive team, and have them mandate public channel usage.
C) Encourage executives to model this behavior and communicate in public channels themselves.
D) Solicit the help of Slack admins and champions to plan a Slack Day focused on the benefits of public channels and how they unlock the power of Slack's search capabilities.

2. You're an Org Admin in your Slack Enterprise Grid org.
Your security team has requested that all new Slack Connect channels only be approved by Org Admins and Org Owners.
What should you do?
(Select the best answer.)

A) Advise all Workspace Admins and Workspace Owners to forward all Slack Connect channel requests to Org Admins and Org Owners.
B) Use Slack's default Slack Connect channel approval permissions which state only Org Admins and Org Owners can approve new channel requests.
C) Send all Slack Connect channel requests to a private channel on an Org Admin and Org Owner-only workspace.
D) Change the permissions in the admin dashboard so that Slack Connect channels can be approved by any Workspace Admin or Workspace Owner.

3. You're upgrading your organization to Slack Enterprise Grid.
You want to be thoughtful about your channel and workspace strategy before finalizing your design.
What should you do?

A) Survey a selection of end users to determine whether existing knowledge networks are already in place.
B) Develop a Champions Network of interested users to help share the design with others.
C) Migrate existing workspaces into your Enterprise Grid org so that employees can familiarize themselves with its features as you plan the design.
D) Review the technical requirements for your single sign-on (SSO) system to ensure it is compatible with Slack.

4. You're a Workspace Admin for your organization's Slack instance. A new member in your workspace posts a question about a specific project in a #general channel and tags all project members.
What should you ask the member to do?
(Select the best answer.)

A) Start a direct message (DM) to the project team members individually to see if they know the answer.
B) Start a group direct message (DM) with project team members who may know the answer to the member's question.
C) Delete the message, and direct the member to the help channel.
D) Post the question in a channel related to the project.

5. As an Org Admin in your organization's Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace?
(Select the best answer.)

A) Create an org-wide channel dedicated to company trainings.
B) Create a Slack Connect channel dedicated to company trainings.
C) Have each Workspace Admin post in the correct public training channel.
D) Create a multi-workspace channel for training that exists in each workspace.

Solutions: