Salesforce Service-Cloud-Consultant日本語 : Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)

  • Exam Code: Service-Cloud-Consultant-JPN
  • Exam Name: Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版)
  • Updated: Oct 17, 2026
  • Q & A: 292 Questions and Answers

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About Salesforce Service-Cloud-Consultant日本語 Exam Questions

Every demo at BraindumpsPrep is free of charge, including the one for the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) product line. In 2026, you can preview the Service-Cloud-Consultant日本語 exam practice content, test the format on your own device, and only then decide whether the full 292 question set fits your study style.

Salesforce Service-Cloud-Consultant日本語 Exam Overview:

Certification Vendor:Salesforce
Exam Name:Salesforce Certified Service Cloud Consultant
Exam Number:CRT-251
Exam Price:$200 USD
Related Certifications:Field Service Consultant
Sales Cloud Consultant
Salesforce Certified Administrator
Salesforce Certified Platform App Builder
Real Exam Qty:60 multiple-choice / multiple-select
Certificate Validity Period:3 years (maintenance required via Trailhead)
Passing Score:65%
Available Languages:Spanish, Brazilian Portuguese, English, French, German, Japanese
Exam Duration:105 minutes
Exam Format:Multiple select, Proctored online, Multiple choice, Test center (onsite)
Recommended Training:Salesforce Service Cloud Training Modules
Service Cloud Consultant Trailmix
Exam Registration:Kryterion Webassessor Exam Scheduling
Salesforce Certification Registration
Sample Questions:Free Download real Service-Cloud-Consultant日本語 actual tests
Exam Way:Online proctored exam or authorized test center
Pre Condition:Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience
Official Syllabus URL:https://trailhead.salesforce.com/credentials/servicecloudconsultant

Salesforce Service-Cloud-Consultant日本語 Exam Syllabus Topics:

SectionObjectives
Integration and Data Management- Data model considerations for Service Cloud
- Integration with external service systems
Automation and Process- Entitlements, milestones, and SLAs
- Flow and workflow automation for service processes
Service Cloud Analytics and Reporting- Key service KPIs and metrics
- Reports and dashboards for service performance
Omni-Channel and Digital Engagement- Omni-Channel routing configuration
- Chat, messaging, and digital support channels
Case Management and Service Console- Case lifecycle and routing strategies
- Service Console configuration and productivity tools
Knowledge Management- Knowledge search and content delivery
- Salesforce Knowledge setup and article lifecycle
Service Cloud Implementation- CTI (Computer Telephony Integration) concepts
- Email-to-Case and Web-to-Case setup
Service Cloud Solution Design- Service Cloud feature selection and architecture
- Customer service processes and use case design

Frequently Asked Questions About the Service-Cloud-Consultant日本語 Exam

The Service-Cloud-Consultant日本語 exam is the official test for the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) certification from Salesforce. It measures whether you can apply the skills described in the exam objectives to realistic scenarios. Earning the credential shows employers that your knowledge has been checked against a recognized industry standard, which is why many candidates treat it as essential armor in a competitive job market.

The passing score for the Service-Cloud-Consultant日本語 exam is 65%, and the exam fee is $200 USD. Because retakes mean paying the fee again, most candidates prefer to prepare thoroughly first — working through practice questions with expert-verified answers until the exam format feels familiar is a common approach.

BraindumpsPrep focuses on doing a few things well: practice questions aligned with the real Service-Cloud-Consultant日本語 exam format, answers verified by experienced experts, free updates for 365 days after purchase, and a support team available around the clock. You can check all of this yourself before buying, because every product page offers a free demo that you can download and even print. There is no pressure and no obligation — the demo exists so you can make up your own mind.

You can register for the Service-Cloud-Consultant日本語 exam through the official channels below:

Registration slots can fill quickly during busy periods, so booking early is recommended once your preparation is on track.

According to the official outline, the main domains of the Service-Cloud-Consultant日本語 exam include:

  • Service Cloud Analytics and Reporting ()
  • Knowledge Management ()
  • Integration and Data Management ()

The 292 practice questions for the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) exam at BraindumpsPrep are organized around these objective areas, so your review time maps directly onto what the exam actually tests.

The Service-Cloud-Consultant日本語 exam contains 60 multiple-choice / multiple-select questions and allows 105 minutes minutes to complete them. That works out to limited time per question, so practicing under similar time pressure beforehand helps you pace yourself on the real day.

Salesforce lists the following training options for candidates preparing for the Service-Cloud-Consultant日本語 exam:

Many candidates combine official training with self-paced practice questions so they can both learn the material and rehearse the exam format.

Recommended: Salesforce Administrator certification and approximately 6+ months of hands-on Service Cloud experience

Yes. BraindumpsPrep provides a free demo for the Service-Cloud-Consultant日本語 exam product, and all demos on the site are free of charge. The PDF demo can be downloaded to your device and printed out if you prefer reviewing on paper. Trying the demo first is the easiest way to confirm that the question style, difficulty, and layout match what you need for the Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) exam — no payment and no commitment required.

Salesforce Certified Service cloud consultant (Service-Cloud-Consultant日本語版) Sample Questions:

Question #1

コンサルタントがスクリーンフローを使用する必要があるのは次のどのシナリオですか?

  • A. サポート担当者に意思決定に基づいたトラブルシューティング手順を提供します。
  • B. ケース作成中にサポート担当者をナレッジ記事にリダイレクトします。
  • C. サービス コンソール内で別のサポート担当者に通話を転送します。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #2

ユニバーサルコンテナーズは、お客様がカスタマーサポート担当者と直接コミュニケーションをとるための追加チャネルを検討しています。現在、お客様はソーシャルメディア、ウェブチャット、電話、SMSを通じてサポートチケットを発行できます。
デジタルエンゲージメントに加えて、コンサルタントは要件を満たすために何を推奨すべきでしょうか?

  • A. メールからケースへ
  • B. 受信トレイ
  • C. AppExchange
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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Question #3

マネージャーは、コール センター エージェントがどのナレッジ記事を最も頻繁に使用するかについての情報を必要としています。
コンサルタントは、最も頻繁に使用されるナレッジ記事を特定するためにどのレポートを使用する必要がありますか?

  • A. 最高評価のナレッジ記事
  • B. 最も多くの改訂が行われたナレッジ記事
  • C. ケースに添付されたナレッジ記事の数
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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Question #4

最近の顧客満足度調査によると、サポートセンターは顧客への新製品のアップセルが不十分であることが明らかになりました。顧客は、サービスに関する問題について電話をかけても、セールストークに誘導されることに不満を抱いています。
しかし、
新製品をアップセルされた顧客は、顧客として継続する可能性が 2 倍高くなります。
顧客がオファーを受け入れる可能性が高い場合にのみアップセルが行われるようにするための推奨される方法は何ですか?

  • A. アインシュタインの次の最善の行動
  • B. ビジュアルリモートアシスタント
  • C. サービス分析予測
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

成長中の小売企業は、コストが高く、拡張が難しく、新しいデジタルチャネルへの対応が不十分な従来のオンプレミス型コンタクトセンターの近代化を目指しています。同社は、オーバーヘッドを削減し、季節的な需要の急増時に容易に拡張し、サービス担当者にリアルタイムの顧客インサイトを提供したいと考えています。
Service Cloud コンサルタントは何を推奨すべきでしょうか?

  • A. カスタム Experience Cloud ソリューションを構築し、API を使用して外部のテレフォニープロバイダーと統合します。
  • B. Amazon Connect を使用して Salesforce Contact Center をデプロイし、リアルタイムの分析情報を使用してクラウド内の音声、チャット、ケース管理を統合します。
  • C. オムニチャネル、ライブエージェント、サードパーティの CTI を使用してレガシー システムを拡張し、時間の経過とともに新しいデジタル チャネルを追加します。
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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