Pegasystems PEGACPDC24V1 : Certified Pega Decisioning Consultant 24

  • Exam Code: PEGACPDC24V1
  • Exam Name: Certified Pega Decisioning Consultant 24
  • Updated: Sep 18, 2026
  • Q & A: 0 Questions and Answers

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Pegasystems PEGACPDC24V1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Channels10%- Real-time engagement
  • 1. Real-time containers
    • 2. Create real-time container
      - Outbound & integrations
      • 1. Send offer emails
        • 2. Third-party action distribution
          Topic 2: Business Agility in 1:1 Engagement10%- Change management
          • 1. Change request lifecycle
            • 2. Agility in engagement projects
              - Operational updates
              • 1. Launching new offers
                • 2. Updating existing actions
                  Topic 3: Engagement Policies12%- Customer journeys
                  • 1. Manage customer journey rules
                    - Policy definition
                    • 1. Define engagement policies
                      • 2. Create engagement strategy
                        Topic 4: Actions and Treatments12%- Offer presentation
                        • 1. Present single offer on web
                          - Action management
                          • 1. Define and manage customer actions
                            • 2. Define actions for outbound channels
                              Topic 5: Decision Strategies25%- Strategy design
                              • 1. Create decision strategies
                                • 2. Understand strategy flows
                                  - Business rules
                                  • 1. Eligibility rules using risk segments
                                    • 2. Credit score-based strategies
                                      Topic 6: Contact Policy and Volume Constraints13%- Exposure control
                                      • 1. Avoid overexposure of actions
                                        • 2. Outbound contact limits
                                          Topic 7: Next-Best-Action Concepts12%- Customer engagement principles
                                          • 1. Customer engagement blueprint
                                            • 2. Always-on outbound concepts
                                              • 3. Optimize customer value in contact center
                                                • 4. One-to-one customer engagement
                                                  - Starting population & optimization
                                                  • 1. Define starting population
                                                    • 2. Optimize next-best-action strategy
                                                      Topic 8: AI and Arbitration8%- Decisioning logic
                                                      • 1. Action arbitration
                                                        • 2. Business levers for prioritization
                                                          • 3. Action prioritization with AI

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