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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:

WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which term describes the tendency for individuals to expend less effort when working collectively than when working individually?
Choose 1 answer

A) Selective perception
B) Independent effort
C) Social loafing
D) Employee disengagement

2. How might a charismatic leader work to increase performance in an organization?
Choose 1 answer

A) Demonstrate Type A behavior.
B) Articulate an appealing vision.
C) Issue a memo calling for increased effort.
D) Avoid unconventional behavior.

3. What is an advantage of a group that is not very cohesive?
Choose 1 answer

A) There is less need for giving rewards as group rewards.
B) When performance norms are low, productivity may be higher than in a cohesive group
C) When performance norms are high, productivity will be higher than in a cohesive group.

4. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Problem solving
B) Authoritative command
C) Altering the structural variables
D) Altering the human variable

5. What is true about social loafing in the work place?
Select one.

A) It increases employee expectations that effort will lead to a lower level of performance when tasks are ambiguously structured.
B) It seeks to reconcile divergent attitudes and to align attitudes and behaviors so they appear rational and consistent.
C) It supports low employee performance and satisfaction when employees are performing structured tasks in groups.
D) It challenges the logic that the productivity of a group should be at least equal to the sum of productivity of each individual in the group.

Solutions: