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CompTIA JK0-801 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-801) Sample Questions:

1. Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?

A) Escalate the call to a supervisor.
B) Confirm the user and the associated issue.
C) Confirm the hardware make, model, and serial number.
D) Assign the appropriate status for the problem.

2. Which of the following protocols is used to capture various parameters from network devices in a secure manner?

A) SMTP
B) SSL
C) SSH
D) SNMP

3. After upgrading a customer's motherboard and CPU, the PC will not boot. The technician can hear a single long beep lasting 4-5 seconds. This beep repeats until the unit is powered off. Which of the following is the MOST likely cause of this alarm?

A) The technician has shorted out the motherboard.
B) The technician has not properly seated the RAM.
C) The technician has not connected the keyboard.
D) The power supply is insufficient for the upgrade.

4. A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system? (Select TWO).

A) Remove all jewelry
B) Put on an anti-static wrist strap
C) Ensure the PSU is plugged into a grounded electrical socket
D) Discharge all capacitors inside the PSU
E) Ensure humidity levels within the room are lowered

5. A technician is going to install 6 SATA drives into a PC; however, the PC only has four SATA ports on the motherboard. Which of the following is the QUICKEST course of action to install all six drives?

A) Install a SATA expansion Card
B) Install a new motherboard with six SATA ports
C) Run the drives in RAID to work around the port shortage
D) Use an IDE to SATA adapter on the remaining two drives

Solutions: