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EXIN ITSM20FB : IT Service Management Foundation Bridge based on ISO/IEC 20000
- Exam Code: ITSM20FB
- Exam Name: IT Service Management Foundation Bridge based on ISO/IEC 20000
- Updated: Nov 02, 2026
- Q & A: 80 Questions and Answers
About EXIN ITSM20FB Exam Questions
Time is everyone's scarcest resource, and wasting it is our urgent priority to prevent. BraindumpsPrep built its ITSM20FB materials for efficient study: expert-verified answers, content aligned with the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 objectives, and formats that fit into a busy 2026 schedule.
EXIN ITSM20FB Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | IT Service Management Foundation Bridge based on ISO/IEC 20000 |
| Exam Number: | ITSM20FB |
| Exam Price: | TBD (varies by region and partner) |
| Exam Format: | Multiple Choice |
| Related Certifications: | EXIN IT Service Management Foundation based on ISO/IEC 20000 |
| Real Exam Qty: | 20 |
| Certificate Validity Period: | Until December 31, 2025 (exam being retired) |
| Passing Score: | 65% |
| Exam Duration: | 30 minutes |
| Available Languages: | Japanese, Portuguese, English, Korean |
| Sample Questions: |  |
| Exam Way: | Online proctored exam or Accredited EXIN examination center. |
| Pre Condition: | Valid service management certification required (e.g., VeriSM™, SIAM™, or any ITIL version) to sit for the bridge exam. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-bridge-based-on-iso-iec-200002018 |
EXIN ITSM20FB Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management System (SMS) | - SMS Structure and Requirements
|
| Operation of the Service Management System | - Service Lifecycle Activities
|
| Introduction to IT Service Management | - Core Concepts
|
Everything About the ITSM20FB Exam and Our Materials
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Currently, the ITSM20FB exam requires a passing score of 65% and carries a registration fee of TBD (varies by region and partner). EXIN can revise either figure, so confirm both on the official site before you schedule.
Because every step is built to save time. The ITSM20FB bank is carefully made — expert-verified answers across the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 objectives, organized for efficient study rather than endless reading. Delivery is instant upon payment, updates are free for 365 days and arrive by email automatically, and our customer service team is online 24 hours to give fast, precise replies whenever a question about the materials comes up. Efficiency is the design goal, from first click to exam day.
The EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 blueprint is structured around these main domains:
- Introduction to IT Service Management
- Operation of the Service Management System
- Service Management System (SMS)
Per the latest exam information, the ITSM20FB exam includes 20 questions and allows 30 minutes minutes. Rehearsing under the same limit at home removes one more unknown from exam day.
Upon successful payment, our system automatically emails the product to your mailbox — typically within about a minute — with an instant download link on screen, so you can start studying right away. If nothing arrives within two hours, check your spam folder and contact our 24-hour support team. Installations are unlimited, and your purchase includes 365 days of free updates delivered by email, plus a 50% renewal discount afterward.
EXIN lists these prerequisites for the EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000: Valid service management certification required (e.g., VeriSM™, SIAM™, or any ITIL version) to sit for the bridge exam..
Confirm the current requirements on the official certification page before registering.
EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000 Sample Questions:
Question #1
A Release policy needs to be documented and agreed. What must be included in the Release policy?
- A. an analysis of the success or failure of
- B. the frequency and type of Releases
- C. Releases Requests For Change (RFCs)
- D. the Release dates
Correct Answer: B 🗳️
Question #2
Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?
- A. IT Service Continuity Management
- B. Availability Management
- C. Capacity Management Financial
- D. Management for IT Services
Correct Answer: C 🗳️
Question #3
Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
- A. Problem Management
- B. Level Management
- C. Incident Management
- D. Service Desk Service
Correct Answer: D 🗳️
Question #4
What is the most common process that is associated with the Service Desk?
- A. Incident Management
- B. Service Level Management
- C. Change Management
- D. Configuration Management
Correct Answer: A 🗳️
Question #5
What is required to be in place for emergency changes?
- A. Service Continuity Plans
- B. policies and procedures
- C. Controlled Acceptance Test environment
- D. Capacity plans
Correct Answer: B 🗳️
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