Mobile Shine Co. is an organisation that provides mobile car cleaning services at customers ' premises. It has been certified to ISO 14001 for some time and has appointed a new EMS Manager. The audit plan for a surveillance audit from the certification body includes the continual improvement, and the auditor requests the most recent minutes from the management review meeting.
Which six statements would represent output audit evidence for the management review?

• A. Staff feedback on environmental risks.
• B. Decisions related to continual improvement opportunities.
• C. Changes in the EMS documentation.
• D. Report of performance of EMS objectives in the last year.
• E. Updated environmental signs in the production facility.
• F. Changes to the significant environmental aspects.
• G. Minutes of previous management reviews.
• H. Plan to prioritise environmental improvement as a business strategy.
• I. Procurement of new spill kits for operators.
• J. Allocation of a bigger budget for the EMS department.

An auditor from the headquarters of a large international chemical organisation is auditing a branch located along the bank of a river. During the opening meeting, the General Manager explained that 10 minutes before, the local environmental authority had sent an email informing that the organisation had been fined due to very high values of BOD and COD measured downstream. The General Manager said they are quite confident in solving the problem, as explained by their external compliance consultant. The auditor visited the laboratory and did not find any potential deviation. A competitor just built a plant across the river.
Match the following issues with the relevant ISO 14001 clause.

A large chemical organisation, CrackerPRO, has a plant located in a rural area surrounded by livestock farms.
When cleaning several vessels 4-5 times per day, it releases water vapor with a strong acidic smell lasting for
10 minutes each time.
You are conducting a second-stage initial certification audit at the plant. When auditing the processes of assessing impacts and identifying environmental aspects with the Environmental Supervisor, you find that the emission of that acidic vapor has not been evaluated as a significant aspect. During further auditing, you learn that neighbouring farmers have made repeated complaints in the last 6 months about the acid smells and reported an increase in animals becoming sick as a result.
The Environmental Supervisor states that the farmers are looking for financial compensation from the company which their lawyers are resisting. She insists that no legal requirements have been broken and that all complaints have been rejected.
You raise a nonconformity against ISO 14001. Based on the scenario, select one of the options which would constitute an acceptable nonconformity.

• A. 6.1.3 - CrackerPRO failed to meet its compliance obligations concerning its environmental impacts on neighbouring farms.
• B. 6.1.2 - The organisation failed to review its decision on not considering the significant aspect of acidic vapour emissions when interested parties reported serious impacts resulting from these emissions.
• C. 7.4.3 - CrackerPRO failed to communicate to neighbouring farmers concerning the release of acidic vapours resulting from its chemical cleaning operations.
• D. 4.2.c - The needs and expectations of neighbouring farmers were not incorporated into the Environmental Management System as compliance obligations.

An organisation has the following environmental policy document displayed in the reception area:
" This organisation is committed to providing electric cables to customers ' requirements, in accordance with environmental regulations for their manufacture, use and disposal. The organisation will strive to increase the environmental awareness of its personnel, suppliers, subcontractors and interested parties. Continual environmental improvement is a permanent objective of the organisation. This policy shall be communicated to all employees with the opportunity for them to seek clarification where required. Where required the policy shall be communicated to all interested parties. " Referring to the above policy statement, select three options for which the organisation is meeting ISO 14001 requirements.

• A. The organisation uses suppliers committed to environmental sustainability.
• B. The organisation makes available its environmental policy to interested parties.
• C. The organisation is committed to continual environmental improvement.
• D. The organisation clearly meets all statutory requirements.
• E. The organisation ' s processes deliver the intended improvement to the environment.
• F. The organisation has a good reputation for recycling its waste.
• G. The organisation satisfies its customers ' environmental requirements.
• H. The organisation has a commitment to environmental protection.

A key audit process is the way auditors gather information and determine the findings ' characteristics. Put the actions in the correct order to complete this process.