SAP C-PXSUP-90 : SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One

  • Exam Code: C-PXSUP-90
  • Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
  • Updated: Sep 10, 2026
  • Q & A: 80 Questions and Answers

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SAP C-PXSUP-90 Exam Syllabus Topics:

SectionObjectives
Topic 1: Incident Management Fundamentals- Basic SAP support process overview
- Incident vs. service request differentiation
- IT service management principles and lifecycle
Topic 2: Service Desk and Ticket Management- Knowledge base usage and resolution documentation
- Ticket creation, categorization, and prioritization
- SLA management and tracking
Topic 3: SAP Solution and Support Tools- Monitoring and reporting tools
- SAP Solution Manager overview
- Incident analysis and root cause identification
Topic 4: Service Quality and Continuous Improvement- Performance reporting and KPIs
- Process optimization in support operations
- Problem management concepts
Topic 5: SAP Business All-in-One Support Processes- Communication and escalation procedures
- Incident handling workflow in SAP environments
- Support organization structure and roles

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

Question #1

Which of the following features are supported by the SAP Note Assistant? (Choose two)

  • A. Checks if a given note can be implemented automatically
  • B. Implementation of any note that can be implemented automatically by an SAP Note
  • C. Creation of internal memos in customer messages
  • D. Automatic implementation of Java corrections
Reveal Solution  Discussion  0

Correct Answer: A,B  πŸ—³οΈ

Question #2

When a message is sent to SAP via SAP Solution Manager, which status does the message have in the Service Desk?

  • A. Confirm message to SAP
  • B. Sent to Customer
  • C. Information to SAP
  • D. Sent to SAP
Reveal Solution  Discussion  0

Correct Answer: D  πŸ—³οΈ

Question #3

Which one of the following statements about the return code is true? (Choose two)

  • A. A return code can only have one value at a certain time.
  • B. All ABAP commands support a return code. After every ABAP statement, the return code is determined again.
  • C. A return code is a system field that is automatically filled (and changed) when a certain ABAP command has been executed.
  • D. A return code is a unique key that is sent from the ABAP program to the SAPGUI so that the right screen will be selected from the front end's local repository.
Reveal Solution  Discussion  0

Correct Answer: A,C  πŸ—³οΈ

Question #4

During the execution of a dialog transaction, you receive an error message about a failed authority check. How could you analyze this? (Choose two)

  • A. Analyze the entry in transaction SU53 (Authorization Data for User) and compare with the User Master Record.
  • B. Get the name of the authorization object from the F1 help, navigate to its definition (in SE80) and apply the where-used list.
  • C. Use the F1 help to check the message ID and then apply the where-used list in transaction SE91.
  • D. Create a Breakpoint on Statement AUTHORITY-CHECK and watch out for return codes other than 0.
Reveal Solution  Discussion  0

Correct Answer: A,D  πŸ—³οΈ

Question #5

In the Service Desk, where can you search for SAP Notes?

  • A. Via transaction SNOTE_SEARCH
  • B. Via transaction SAP_NOTE
  • C. Via transaction SNOTE
  • D. Via the Tab SAP Notes in the message
Reveal Solution  Discussion  0

Correct Answer: D  πŸ—³οΈ

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