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Salesforce BA-201 Exam Syllabus Topics:

Salesforce Certified Business Analyst Sample Questions:

Question 1

A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers." Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?

A. As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.
B. As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.
C. As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.

Question 2

Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?

A. Explore how retailers similar to CK handle distribution.
B. Shadow an operations team member at the CK distribution facility.
C. Review future state distribution processes for CK.

Question 3

A business analyst has been tasked with leading prototype efforts for a Salesforce project.
What is a prototype?

A. A model of a final proposed product
B. A first pass, simple sketch of an idea
C. A polished, proven solution

Question 4

Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.

A. Login Link
B. Single Sign-On
C. 2 FA
D. Email Proof

Question 5

An executive at Cloud Kicks has tasked the internal Salesforce staff with the optimization of a very manual process in its Salesforce org, What should the business analyst do first before a future state is proposed to key stakeholders?

A. Discuss project trade-offs with the executive sponsor.
B. Manage project integrations with the technical team.
C. Hold a kickoff meeting to set expectations with the project team.

Solutions: