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Cisco 642-241 : Unified Contact Center Enterprise Design (UCCED)
- Exam Code: 642-241
- Exam Name: Unified Contact Center Enterprise Design (UCCED)
- Updated: Sep 14, 2026
- Q & A: 130 Questions and Answers
About Cisco 642-241 Exam Questions
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Cisco 642-241 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Flow & Routing Design | 22% | - Courtesy Callback and queuing - Scripting and routing logic - Inbound call flow design - Integration with CVP and gateways |
| Topic 2: Design Methodology & Requirements Gathering | 11% | - Analyze business and technical requirements - Define design constraints and assumptions |
| Topic 3: Post-Deployment & Sizing Tools | 10% | - Cisco UCCE Sizing Tool usage - Validation and documentation |
| Topic 4: UCCE Architecture & Component Design | 23% | - Router, Logger, PG, VRU, and HDS design - Deployment models: PCCE, UCCE, Hosted - High availability and redundancy - Sizing and capacity planning |
| Topic 5: Cisco Unified Communications Manager Integration | 19% | - CTI Manager and device integration - Cluster over WAN and redundancy - CUCM design considerations for UCCE |
| Topic 6: Advanced Features & Special Design Considerations | 15% | - Outbound Option and SIP Dialer - Virtualization and consolidated design - Mobile Agent and Remote Agent design - Security and network infrastructure |
Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
Question #1
Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)
- A. An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
- B. An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) coloaded on the same MCS 7845 class server.
- C. An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
- D. An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
Correct Answer: C,D 🗳️
Question #2
In a Cisco Unified Contact Center Enterprise deployment in which the agents are configured to "auto answer" calls in their agent desk settings, which behavior is expected of the system?
- A. If a timed after call work value is set for the system, the system will wait for this timer to expire before sending another call to the agent unless the agent state is changed manually to Available before the timer expires.
- B. As soon as the agent hangs up the phone, the next queued call will be sent to the agent regardless of any timed after call work or wrap-up code entry requirement.
- C. As soon as the agent hangs up the phone, the agent can change state to Not Ready to prevent being reserved for the next queued call.
- D. The system will wait for the agent to enter any required wrap-up code before sending the next queued call to the agent.
Correct Answer: A 🗳️
Question #3
In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?
- A. Cisco Unified Communications Manager software conference bridge resources
- B. Cisco Unified IP phone built-in-bridge
- C. Cisco Unified IP IVR CTI ports
- D. Cisco Unified Communications Manager CTI route points
Correct Answer: B 🗳️
Question #4
In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)
- A. CTI OS Agent Desktop using .NET CIL
- B. CTI OS Agent Desktop using C++ CIL
- C. Cisco Agent Desktop
- D. CTI OS Agent Desktop using Java CIL
Correct Answer: B,C 🗳️
Question #5
Which three features or functionalities does Cisco Unified Communications Manager provide for the Cisco Unified Contact Center Enterprise solution? (Choose three.)
- A. Cisco Extension Mobility for agents
- B. agent, supervisor, and team configuration
- C. call routing from PSTN gateway to Cisco Unified IP IVR
- D. call routing from PSTN gateway to agents
- E. CTI data on Cisco Agent Desktop screen pop
- F. hunt groups and pickup groups for Cisco Unified Contact Center Enterprise
Correct Answer: A,C,D 🗳️
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