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Avaya 3001 Exam Syllabus Topics:

Avaya IP Office Configuration and Maintenance Sample Questions:

1. A customer has a help desk call center with 50 agents. Agent time on call are billable to the clients calling in. which combination of features best meets their needs?

A) ICR with account codes and CDR-enabled for billing.
B) VoiceMail Pro, Account codes with CLI, one-X Portal Call Accounting
C) ACD to distributed Hunt Groups and one-X Portal Call Accounting
D) ACD via VM Pro Campaign Manager and a campaign database

2. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)

A) Backup Server IP Address configured on IP Office
B) Secondary VoiceMail Pr Server installed on the network
C) Primary Server IP Address configured on the secondary server
D) License for the secondary VoiceMail Pro Server

3. An existing IP Office customer currently has an IP500 with l4 analog trunks, thirty 2420 digital stations and 16 fax machines connected to their IP office. They have purchased a 24/30 enamel ISDN line from their provider to upgrade the trunk capacity of the system.
What must be added to the IP Office to make this work?

A) PRI-UNI Expansion Card
B) ATM 16 Expansion Module
C) PRI24/PR130 or PR1-U Expansion Card
D) VCM32

4. A customer has multiple IP Offices connected using IP trunks. The systems have installed and working for over three years. Users recently are reporting that they are not able to dail between sites. Which three actions would be considered best practice approaches for resolving the issue?
(Choose three.)

A) Duplicate the issue and obtain traces.
B) Replace hardware outside warranty.
C) Test and document the results of the implemented solution.
D) Research possible causes and implement a solution
E) Upgrade or downgrade the IP Office core software to fix the issue.

5. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the CLI information to the Account Code.
B) Add the Client CLI information to the Incoming Call Route.
C) Enable CLI tracking
D) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.

Solutions: