Avaya 3000-3 : Avaya Small and Medium Enterprise (SME) Communications Solutions Exam

  • Exam Code: 3000-3
  • Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
  • Updated: Sep 20, 2026
  • Q & A: 59 Questions and Answers

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Avaya 3000-3 Exam Syllabus Topics:

SectionObjectives
System Features and Services- Unified communications services
  • 1. Presence and collaboration features
    • 2. Mobility and remote access
      - Telephony features
      • 1. Call routing and handling
        • 2. Voicemail and messaging services
          System Installation and Configuration- Initial system setup
          • 1. System provisioning basics
            • 2. User and extension configuration
              - Network and connectivity configuration
              • 1. IP addressing and SIP trunk basics
                • 2. VoIP integration fundamentals
                  SME Communications Solutions Overview- Avaya Small and Medium Enterprise (SME) portfolio concepts
                  • 1. IP Office / SME solution positioning
                    • 2. SME architecture and deployment models
                      Maintenance and Troubleshooting- Fault resolution
                      • 1. Troubleshooting methodology
                        • 2. Common system issues
                          - System monitoring
                          • 1. Basic diagnostics tools
                            • 2. Performance monitoring concepts

                              Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

                              Question #1

                              Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)

                              • A. Add names to the system directory.
                              • B. Users need to record their names.
                              • C. Embedded Voicemail code is set.
                              • D. Configure Dial By Name action off Auto Attendant.
                              Reveal Solution  Discussion  0

                              Correct Answer: C,D  🗳️

                              Question #2

                              The customer wants calls into their system to be routed to a specific user if the telephone number of the caller is in the customer's records.
                              Which voicemail action type is needed to configure this?

                              • A. Configuration Action
                              • B. Miscellaneous Action
                              • C. Database Action
                              • D. Condition Action
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Question #3

                              What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?

                              • A. 8
                              • B. 3
                              • C. 6
                              • D. 4
                              Reveal Solution  Discussion  0

                              Correct Answer: C  🗳️

                              Question #4

                              What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)

                              • A. Network packet sniff from the IP Office port
                              • B. Line circuit ID
                              • C. IP Office configuration file and VoiceMail Pro call flow
                              • D. IP Office and VoiceMail Pro traces
                              • E. Auto attendant WAVE file
                              Reveal Solution  Discussion  0

                              Correct Answer: C,D  🗳️

                              Question #5

                              The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
                              After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?

                              • A. https://localhost/CCRWebAgent
                              • B. http://192.168.42.100/CCRWebClint
                              • C. http://192.168.42.100:8080/inyama/inyama.html
                              • D. http://localhost/CCRWebAgent
                              • E. http://192.168.42.100:8888
                              Reveal Solution  Discussion  0

                              Correct Answer: B  🗳️

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