Avaya 3000-2 : ACSS Small and Medium Enterprise (SME) Communications

  • Exam Code: 3000-2
  • Exam Name: ACSS Small and Medium Enterprise (SME) Communications
  • Updated: Sep 01, 2026
  • Q & A: 103 Questions and Answers

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Avaya 3000-2 Exam Syllabus Topics:

SectionObjectives
Maintenance and Troubleshooting- System Support
  • 1. Log analysis and fault isolation
  • 2. Monitoring and diagnostics
  • 3. Backup, restore, and software upgrades
SME Communications Solution Architecture- Platform Overview
  • 1. System capacity and deployment considerations
  • 2. IP Office architecture and components
  • 3. SME communications solution design
Security and Administration- Administrative Management
  • 1. User and system security
  • 2. Best practices for system administration
  • 3. Access control and permissions
Installation and Configuration- System Deployment
  • 1. Network and telephony integration
  • 2. Initial installation and licensing
  • 3. User, extension, and trunk configuration
Applications and Services- Communication Services
  • 1. Voicemail configuration
  • 2. Unified communications features
  • 3. Call routing and hunt groups

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

Question 1

You are staging a new install with an IP500v2. The customer wants to use Embedded Voicemail (EVM) for voicemail recordings. The customer would like to maximize the capacity of the Secure Digital (SD) card slots for maximum voicemail recording capacity. Which SD card would maximize the voicemail recording capacity for this customer?

A. Use the SD card purchased through Avaya for the Optional SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the System SD card slot.
B. Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot.
C. Use the SD card purchased through Avaya for the System SD card slot. Purchase a commercial USB external hard drive with the maximum storage size to be used for voicemail recordings and put this in the external USB connection on the back of the IP500.
D. Purchase a commercial SD card with the maximum storage size to be used for voice mail recordings and put this card in the System SD card slot. Purchase an additional commercial SD card with the maximum storage size to be used for voicemail recordings and put this card in the Optional SD card slot. This will maximize voicemail recording capacity.


Question 2

A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and is not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?

A. MAPI
B. HTTP
C. POP3
D. IMAP


Question 3

A customer has a current IP500 using the default extension range of 201-300 for 100 users. The customer just purchased another company that also has an IP500 with 50 users using the default extension range of 201-250. Both sites are using Line Number 1 for their PRI. Both sites have their own block of DIDs. The company is going to create an SCN between the two sites. Both sites will dial their customers over their local PRI and the SCN will be used only to dial each other internally.

A. Answer Pending


Question 4

For what is the "Primary Trans. IP Address" on LAN2 used?

A. Assign more than one IP address to the interface.
B. Forward incoming IP packets without a service or session to the address if defined.
C. A backup destination IP Address in case the main address is not accessible.
D. Define the default gateway to the interface.


Question 5

What is the maximum number of supported SIP trunks in a IP500v2 with two VCM 32s and 2 Combination (Combo) Cards?

A. 84
B. 120
C. 92
D. 64


Solutions:

Question 1
Answer: B
Question 2
Answer: D
Question 3
Answer: A
Question 4
Answer: B
Question 5
Answer: A

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