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| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 55-65 |
| Related Certifications: | Oracle Service Cloud Oracle CX Service |
| Exam Duration: | 90 minutes |
| Passing Score: | 65-70% |
| Exam Format: | Multiple Choice, Scenario-based Questions, Multiple Select |
| Exam Price: | $245 USD |
| Available Languages: | English |
| Recommended Training: | Oracle University Training - B2B Service 2020 |
| Exam Registration: | Pearson VUE Oracle Exams Oracle Certification Portal |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored (Pearson VUE) or authorized test center |
| Pre Condition: | No strict prerequisites required; familiarity with Oracle Service Cloud or customer service processes is recommended. |
| Official Syllabus URL: | https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20 |
| Section | Objectives |
|---|---|
| Knowledge Management | - Search and content delivery - Knowledge base configuration and usage |
| Service Request Management | - Service request lifecycle - Queues, assignment, and routing |
| Application Configuration | - Workspace and UI configuration - Business rules and process automation |
| Reporting and Analytics | - Performance and service metrics - Standard reports and dashboards |
| Integrations and Data Management | - Integration with external systems - Data import/export and migration tools |
| Oracle B2B Service Overview | - Core components and capabilities - Architecture and key concepts of Oracle B2B Service |
| Security and Access Control | - Data access and visibility rules - Roles, permissions, and profiles |
Oracle B2B Service 2020 Implementation Essentials is an official Oracle certification exam, registered under the code 1Z0-1064-20. Passing it awards the Oracle B2B Service 2020 Implementation Essentials certification, a credential at the Professional level. It also connects to Oracle Service Cloud, Oracle CX Service. Successfully passing matters to every candidate because the credential keeps working for your career long after exam day.
You will answer 55-65 questions within 90 minutes on the Oracle B2B Service 2020 Implementation Essentials exam. That combination rewards candidates who practiced under realistic timing, so make timed sessions in the BraindumpsPrep engine a daily habit; one to two hours a day is enough when every minute rehearses the real thing.
Oracle B2B Service 2020 Implementation Essentials requires 65-70% to pass, and official registration costs $245 USD. Since every retake charges $245 USD again, diligent daily practice is the cheapest strategy available. Let your BraindumpsPrep practice scores confirm readiness across several consecutive sessions before you book.
Oracle recommends the following training for Oracle B2B Service 2020 Implementation Essentials candidates.
Training broadens your technology knowledge; the 78 practice questions in the BraindumpsPrep 1Z0-1064-20 package sharpen it into exam-day scoring ability.
Sign-up for Oracle B2B Service 2020 Implementation Essentials runs through the official channels below.
One logistics note: the exam is delivered Online proctored (Pearson VUE) or authorized test center.
No strict prerequisites required; familiarity with Oracle Service Cloud or customer service processes is recommended.
Vendor requirements do change, so verify the current conditions before registering on the official exam page.
The Oracle B2B Service 2020 Implementation Essentials blueprint covers 7 domains, with the largest being Security and Access Control, Application Configuration, and Knowledge Management. The full topic list is above on this page; it tells you exactly where your daily hour or two earns the most marks.
Yes, download the free demo of the Oracle B2B Service 2020 Implementation Essentials questions before deciding, and read former customers' comments for an independent verdict. After purchase, new versions download free for one year, and when your product expires you can extend the update service at a 50% discount. Returning customers also enjoy bountiful discounts on future exams.
Your purchase carries a 100% money-back guarantee with defined conditions. Take the Oracle B2B Service 2020 Implementation Essentials exam within 60 days of purchase; if you fail, you may claim a full refund, provided the exam matches your product. Attempts within 3 days of purchase are ineligible, as are downloaded-but-unused products, free materials, and expired orders; the candidate name must match the payer name. Submit a scanned enrollment slip and the official Score Report PDF within 2 days of the exam, and claims are processed within 7 days. Alternatively, exchange for two other exam products of equal value, free, with your original purchase keeping its update service.
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You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?
Correct Answer: C 🗳️
You are creating a shared SmartText entry. Which option do you need to select to define a time period during which the entry is available to users?
Correct Answer: A 🗳️
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
Correct Answer: A,D,E 🗳️
You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?
Correct Answer: B 🗳️
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
Correct Answer: B 🗳️
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