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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which three functions are performed by Action elements in OmniScript?
Choose 3 answers

A) Send DocuSign emails for signature
B) Display error messages to the user
C) Organize data into multiple pages
D) Get and update data through APIs
E) Get and update data in Salesforce

2. An insurance company decides to use calculation procedures and matrices to calculate premium costs for new Insurance policies. Prices change very frequently, resulting In multiplecopies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight in this scenario?

A) Allows AI integration to calculate next best offer using policy attributes
B) Allows multiple versions that will execute based on when the request is made
C) Allows aggregate functions
D) Allows text concatenation using algebraic operators

3. The design team creates a mock-up proposal of an OmniScript for sales that includes more than 25 steps. Th consultant reviews the proposal and sees that the OmniScript will be used for three different and complex sal processes: change of plan, new sale, and loyalty. The user will select the type of sale at the beginning of the interaction, and then the OmniScript will branch into either change of plan, new sales, or loyalty processes. E process will contain multiple decision points for the user.
Following best practices, what should the consultant recommend to improve the planned design of this OmniScript?

A) Add more Step elements to create shorter pages.
B) Create a specific OmniScript for each business process.
C) Pass the process type as an input parameter.
D) Add more conditional views to branch the OmniScript into logical sections.

4. A Salesforce Omnistudio Consultant is tasked with integrating Salesforce Knowledge into an Omniscript to allow users to search and view Salesforce Knowledge Articles.
What must be enabled in the organization for the consultant to activate Knowledge in an Omniscript?

A) Omniscript Designer
B) Salesforce Knowledge
C) Salesforce Classic
D) Salesforce Lightning

5. How should the consultant design the OmniScript solution to allow the user to stop and resume a process at a later time?

A) Configure the Save property
B) Configure a ResumeStep
C) Use a DataRaptor Post Action
D) Use an Integration Procedure

Solutions: