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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which approach BEST demonstrates meaningful partnership with patients and families in organizational improvement?

A) Including patient and family advisors as ongoing members of improvement and design work from planning through evaluation
B) Using only complaint data as the organization's patient voice
C) Limiting patient participation to annual recognition events
D) Asking patients to react to a completed solution after leadership has already approved it

2. Which qualitative research method helps provide the BEST understanding of patients' experiences when a design thinking approach is used?

A) Organizational policy
B) Research articles
C) Case studies
D) Focus groups

3. What is the collective focus of social capital?

A) How people relate to one another
B) Identifying and recognizing individual performance
C) How improvement projects are identified
D) Increasing volume of business

4. Which statement BEST reflects The Beryl Institute's definition of patient experience?

A) The efficiency of registration, billing, and discharge processes only
B) The patient's satisfaction score after discharge
C) The clinical outcome achieved during treatment
D) The sum of all interactions, shaped by an organization's culture, that influence patient perceptions across the continuum of care

5. Management views turnover as a cause for low patient experience scores. Which is the BEST question for the patient experience professional to ask to give insight into this issue?

A) Is the rate improved over the prior year?
B) What is the turnover rate?
C) Is there a retention bonus in place?
D) Why do staff leave?

Solutions: