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Salesforce Certified Agentforce Specialist Sample Questions:

1. How does the Einstein Trust Layer ensure that sensitive data is protected while generating useful and meaningful responses?

A) Masked data will be de-masked during response journey.
B) Masked data will be de-masked during request journey.
C) Responses that do not meet the relevance threshold will be automatically rejected.

2. Universal Containers implements three custom actions to get three distinct types of sales summaries for its users. Users are complaining that they are not getting the right summary based on their utterances. What should the Agentforce Specialist investigate as the root cause?

A) Ensure the input and output types are correctly chosen.
B) Review that the custom action Is assigned to an Agent.
C) Review the action Instructions to ensure they are unique.

3. Universal Containers (UC) uses Salesforce Service Cloud to support its customers and agents handling cases. UC is considering implementing Agent and extending Service Cloud to mobile users. When would Agent implementation be most advantageous?

A) When the focus is on optimizing marketing campaigns and strategies
B) When the goal is to streamline customer support processes and improve response times
C) When the main objective is to enhance data security and compliance measures

4. Universal Containers' current AI data masking rules do not align with organizational privacy and security policies and requirements. What should An Agentforce recommend to resolve the issue?

A) Add new data masking rules in LLM setup.
B) Enable data masking for sandbox refreshes.
C) Configure data masking in the Einstein Trust Layer setup.

5. A support manager wants an agent to summarize cases but prevent it from exposing customer PII. Which feature directly addresses this requirement?

A) Field-level security
B) Prompt Builder
C) Einstein Trust Layer data masking
D) Case assignment rules

Solutions: