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Avaya 37820X Exam Syllabus Topics:

Avaya Midsize Solution Design Sample Questions:

1. Refer to the exhibit.

How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?

A) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
B) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
C) To IP Office and anchored In IP Office: A-6
D) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5

2. Your customer wants to create wallboards.
In addition to the Basic Avaya Call Reporting license, what is required to provide wallboard templates?

A) Custom reports
B) Voice Recording Library
C) Agent Dashboards
D) Realtime

3. In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

A) The Contact Center Multimedia database
B) The Communication Control Toolkit database
C) The Contact Center Manager Administration database
D) The Contact Center Manager Server database

4. The Avaya Vantage"" K155 device has a telephony form factor. What does it mean to have a telephony form factor?

A) It does not Include a camera.
B) It includes traditional dial pad.
C) It must use a corded handset.
D) It does not have a touch screen.

5. In an IP Office environment, which two can be run on the Vantage device? (Choose two.)

A) Avaya IX Workplace Client
B) IP Office Web Client
C) Avaya Equinox Attendant
D) Vantage Connect Client

Solutions: