Avaya 33160X : Avaya Workforce Engagement Support Certified Exam

  • Exam Code: 33160X
  • Exam Name: Avaya Workforce Engagement Support Certified Exam
  • Updated: Sep 09, 2026
  • Q & A: 71 Questions and Answers

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Avaya 33160X Exam Syllabus Topics:

SectionObjectives
Topic 1: Avaya Workforce Engagement Overview- System architecture and deployment concepts
  • 1. High-level architecture of Avaya WEM solutions
    • 2. Integration with Avaya Experience Platform and contact center systems
      - Core concepts of Workforce Engagement (WEM) solutions
      • 1. Purpose and business value of workforce engagement systems
        • 2. Key components of Avaya Workforce Engagement portfolio
          Topic 2: Workforce Optimization and Analytics- Reporting and analytics
          • 1. Standard reports and dashboards
            • 2. Data interpretation for operational improvement
              - Workforce scheduling and forecasting concepts
              • 1. Basic scheduling principles in WEM
                • 2. Workload forecasting and staffing alignment
                  Topic 3: Administration and Support- Troubleshooting and support
                  • 1. Common issues in Workforce Engagement systems
                    • 2. Basic diagnostic and resolution approaches
                      - System administration tasks
                      • 1. User roles and permissions management
                        • 2. Basic configuration and maintenance operations
                          Topic 4: Recording and Quality Management- Call recording configuration and management
                          • 1. Recording policies and storage handling
                            • 2. Recording troubleshooting fundamentals
                              - Quality management workflows
                              • 1. Evaluation forms and scoring mechanisms
                                • 2. Quality assurance processes and reporting

                                  Avaya Workforce Engagement Support Certified Sample Questions:

                                  Question #1

                                  What are the two primary functions of Avaya Contact Recorder Advanced (ACRA)?(Choose two)

                                  • A. Store/Archive
                                  • B. Quality Monitor
                                  • C. Replay
                                  • D. Record
                                  Answer: A,D

                                  Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

                                  Question #2

                                  The installer is doing the license activation.
                                  Which three statements about the license process for Avaya Workforce Engagements are true?
                                  (Choose three)

                                  • A. It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
                                  • B. The license site requires the license registration key and Avaya Purchase Order (APO) number
                                  • C. It requires both the License Reference number (LRN) and license registration key
                                  • D. In case of multiple servers, it is just one XML license file.
                                  • E. It provides Access to veinte.com/wfo to activate the license.
                                  Answer: B,C,D

                                  Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

                                  Question #3

                                  When using the capture status tool for troubleshooting, what kind of information is collected?

                                  • A. Summary of thresholds for CPU usage, memory, recordings, and lag time
                                  • B. Information on adapters, data sources, recording rules, recorders, and real time monitors.
                                  • C. Summary of all recorded lines
                                  • D. Details for audio and screen capture, channels, extensions, and workstations
                                  Answer: B

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                                  Question #4

                                  In the archive configuration, which service runs on a Recorder or standalone Central Archive service and performs the actual archive activity?

                                  • A. Content Server
                                  • B. Recorder Archiver Service
                                  • C. Archive Database
                                  • D. Archive Web Service
                                  Answer: B

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                                  Question #5

                                  What is configurable in Enterprise Manager?

                                  • A. Integration Services
                                  • B. QM functions
                                  • C. Work patterns
                                  • D. WFM shifts
                                  Answer: B

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