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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A Webex Contact Center engineer is configuring a new chat digital channel for their organization.
Chat digital channel interactions will be handled by Webex Contact Center agents. Which two actions must be taken as part of the configuration? (Choose two.)

A) Create a channel with Chat as a channel type.
B) Assign a phone number to a channel.
C) Assign an asset to a channel.
D) Create a channel with Social Channel as a channel type.
E) Create a channel with Email as a channel type.

2. A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A) Type the name of Webex AI agent in Virtual Agent field, save, and publish.
B) Use Virtual Agent V2 node.
C) Reload Flow Designer to refresh the configuration.
D) Create a connector in Control Hub for Webex AI agent.

3. An administrator must set up a way to authenticate users via SMS using a randomly generated passcode. Which two nodes in Webex Connect are needed to implement this authentication?
(Choose two.)

A) Evaluate node
B) Data Parser node
C) Generate OTP node
D) Profile node
E) SMS node

4. Refer to the exhibit. A Webex Contact Center engineer is investigating chat digital channel failure.
The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node. Which action must the engineer take to resolve the issue?

A) Change the Webex Contact Center administrator account password.
B) Make sure that the Webex Contact Center agent is using valid credentials.
C) Authorize Webex CC Task integration in Webex Connect with valid credentials.
D) Make sure that the Webex Contact Center connector under Integrations in Webex Contact Center is created and active.

5. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Site
B) Desktop Layout
C) Skill Profile
D) Desktop Profile

Solutions: