Oracle 1Z0-1037-21 : Oracle Knowledge Management 2021 Implementation Essentials

  • Exam Code: 1Z0-1037-21
  • Exam Name: Oracle Knowledge Management 2021 Implementation Essentials
  • Updated: Sep 12, 2026
  • Q & A: 72 Questions and Answers

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Oracle 1Z0-1037-21 Exam Syllabus Topics:

SectionWeightObjectives
B2C Service Knowledge Foundation35%- Knowledge Base Configuration
  • 1. Content types and categories
    • 2. Setup and administration
      • 3. Access control and permissions
        - Content Authoring and Management
        • 1. Review and publishing workflow
          • 2. Version control and archiving
            • 3. Create and edit answers
              Common B2C Service Features15%- General Platform Functionality
              • 1. Interface and navigation
                • 2. Security and administration basics
                  • 3. Queues and routing
                    Knowledge Advanced35%- Advanced Configuration
                    • 1. Synonyms and concepts
                      • 2. Taxonomy and metadata management
                        • 3. Search and relevance tuning
                          - Integration and Customization
                          • 1. Custom fields and attributes
                            • 2. Web services and APIs
                              • 3. Integration with B2C Service
                                Reports and Analytics15%- Knowledge Reports
                                • 1. Queue and activity reports
                                  • 2. Usage and search analytics
                                    • 3. Content performance metrics

                                      Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

                                      Question #1

                                      What arethe standard status types for answers?

                                      • A. Published, Proposed
                                      • B. Private, Public
                                      • C. Public, Proposed
                                      • D. Private, Published, Proposed, Review
                                      Answer: B

                                      Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

                                      Question #2

                                      Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
                                      What should you use to display the details at different levels?

                                      • A. Slicing
                                      • B. Applied Filter
                                      • C. Auto Filter
                                      • D. Rollups
                                      • E. Bucket Filter
                                      Answer: D

                                      Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

                                      Question #3

                                      Which five components can be used to filter the Authoring inbox? (Choose five.)

                                      • A. User
                                      • B. Rating
                                      • C. Views
                                      • D. Consoleroles
                                      • E. Assignment status
                                      • F. Product and Categories
                                      • G. Locales
                                      • H. Content Types
                                      Answer: A,C,E,G,H

                                      Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

                                      Question #4

                                      An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
                                      What can be the reason for this?

                                      • A. The user cannot delete it because it directly affects the reference document that the translation document is based upon.
                                      • B. The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.
                                      • C. The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
                                      • D. The user needs Admin permission to delete the translated document.
                                      Answer: C

                                      Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

                                      Question #5

                                      You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
                                      Which two issues might be causing the problem? (Choose two.)

                                      • A. The answer is not assigned to any product/category that is visible to a customer.
                                      • B. There is no display position defined for the answer article.
                                      • C. There is no search term added in the answer keyword list.
                                      • D. There is no answer content added to the answer article.
                                      • E. The answer status is not set to public or custom status of status type "public".
                                      • F. The answer article is not assigned to any staff member/staff agent.
                                      Answer: A,E

                                      Explanation: Only visible for BraindumpsPrep members. You can sign-up / login (it's free).

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